Refund policy

General Conditions

Software developed by ToolboxCode is available on a try-before-you-buy basis. Our Studio Tier includes a free 30-day trial so you can fully experience the software prior to making your purchase. When available, documentation for the software can also be found online. We encourage you to review the documentation and use the trial period before purchasing to ensure the software meets your requirements.

ToolboxCode may decline refund claims in the following cases:

Software not meeting your requirements (where a free 30-day trial was available)
Software purchased for the wrong platform.
Hard copies, including shipping charges.
Inability to operate the software in your computing environment.
Inability to use the software due to an operator error.
The difference between the price you were charged and a limited-time price reduction, such as those offered during special sales events, will not be refunded or credited.
Coupon details must be entered before proceeding to checkout. We will not apply discounts retrospectively, i.e. to orders that have already been placed.

Please note that we can only accept refund claims for products purchased via our online store. Purchases made elsewhere, such as through retail stores like Amazon.com, are subject to those stores' refund policies.

If you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund, you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license. ToolboxCode UG (haftungsbeschränkt) reserves the right to disable any product keys and/or serial numbers issued for the refunded products.